30-Day Returns & Refunds Policy

Key Points:
  • 30-day return window from delivery date
  • Different refund amounts apply based on order status
  • E-scooters have special return conditions
  • Damaged items must be reported within 48 hours

1. Refund Amounts

Order Status Requirements Refund Amount
Before shipment Cancel order 95% (5% processing fee)
After shipment Cancel order
Contact us to intercept shipment: 20% fee if successful, 30% if failed 		70%
Undeliverable (wrong address) Package returned undamaged 70% (10% shipping + 15% restocking + 5% processing)
Delivered - Unopened Return within 30 days in original condition 80% (15% restocking + 5% processing)
Customer pays return shipping
Undelivered/Missing Report within 7 days 100% refund or resend
Damaged/Missing parts Report within 7 days Replacement parts or partial refund

2. E-Scooter Returns

Special Conditions:

  • No returns for minor scratches/dirt - only major damage/malfunction
  • Must be unopened, unassembled in original packaging
  • Unauthorized repairs void return eligibility

3. How to Return

  1. Contact info@boyueda.store with:
    • Return reason
    • Order number
    • Delivery date
    • Photos/video if quality issue
  2. Wait for approval (2 business days)
  3. Ship items back (if required)
  4. Receive refund in 3-5 business days after we receive return
Refund Processing Times:
  • PayPal: Up to 48 hours
  • Credit Cards: 7-14 business days

4. Damaged Items

If your item arrives damaged:

  • Report within 48 hours of delivery
  • Provide clear photos/video of damage
  • Keep all packaging as evidence
  • We cover return shipping for damaged items

Late reports cannot be processed.

Need Help? Contact our support team at info@boyueda.store for any return questions.