Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@boyueda.store.
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- Pre Sale Questions
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 48 hours!
Pre Sale Questions
Paypal, Credit Card including Visa, Mastercard, JCB, Google Pay, Apple Pay, American Express, Discover, Diners Club, Union Pay, Klarna
There may be a few reasons: the card has no funds available, the card is expired, the card does not allow internet purchases etc.
Solutions: Call your issuing bank they can tell you why the card is declining; try a different credit card or contact our customer support team, they would be happy to help.
You can apply coupons for your order at checkout. Once you've entered your coupon code, click 'apply' and the discount will automatically adjust your order total. Please note that if you do not click 'apply' before continue checkout, your order total will not reflect a coupon discount.
Coupons cannot be combined, and you can only use one coupon code per order. Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
After placing your order, an email with order number will be sent to you. Once your order is out for delivery, an email with a tracking number will be sent. If you don't get one of them within 24 hours of your purchase, please contact our customer service team.
Orders can be edited or canceled only before the shipment via our customer support team.
When the return is received, please contact us within 7-15 working days, and we will process the refund. If your order has not been shipped, we will refund to you within 3-5 working days.
If the logistics track has not been updated after 7 days, please contact usclick here. If within 7 days, please wait patiently.
If the logistics track has not been updated after 7 days, please contact our customer service team. If within 7 days, please wait patiently.
It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact our customer service team.
